![]() ![]() However, Steam does say that it will still consider some requests even if they don't meet those requirements, depending on the reasons. They'll forever be part of your Steam library. So there's no point in trying to request a refund for games you bought a couple of years ago and never played. It's theoretically possible to submit a request for any game that you've bought on Steam, as long as you purchased it less than 14 days ago and haven't played more than two hours. EDIT 2: There seems to be some misunderstanding below about the refund window. There are some things to keep in mind before you try to request a refund on Steam. EDIT: It's even said in the Steam refund policy: There are more details below, but even if you fall outside of the refund rules we’ve described, you can ask for a refund anyway and we’ll take a look. Steam publishes some public statistics for refunds. Upcoming PC games: The best new games to look forward to Most refunds are processed within seven days of approval, but refunds for purchases made using international payment methods can take longer.Best PC games to buy: Fantastic games to add to your collection.Did I understand something wrong because steam immediately denied my refund request stating the purchase was made more than 14 days ago. While your purchase is already outside of our refund policy, as a customer service gesture the purchase has been removed from the account and a credit has been applied to your Steam. So I pre-ordered the game and I checked steams refund policy which stated their 14 days 2 hours refund policy applies to pre-ordered games starting from the release date. EDIT: Its even said in the Steam refund policy: There are more details below, but even if you fall outside of the refund rules we’ve described, you can ask for a refund anyway and we’ll take a look. Our refund policy states you automatically qualify for a refund if the request is submitted within 14 days of the purchase date with less than 2 hours of playtime. The Steam automatic refund window is 2 hours of gameplay (that includes the game just running, even sitting at the menu) and within 14 days of purchase. There are some requirements you need to meet though, so follow our guide to find out more on how to refund a game on Steam and get your money back. I doubt youre going to get your refund if you have enough hours in the game to finish it, and/or you have a long history of refunding games. The Steam sale is only 3 days away at this point, so it's possible to do some tactical purchasing providing you can keep yourself from actually playing the game. Steam's refund policy is also wonderfully forgiving as it lets you play up to two hours of a game and still be able to get a refund on it. ![]()
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